Define the proposal
Clarify whether the provider is proposing a discount, two displayed prices, or a surcharge. Different labels should not obscure what the customer is actually charged.
YOUR NEXT BUSINESS MOVE
Cash discounts and dual pricing
Review the customer price display and the applicable rules before changing checkout pricing.
01
Work through the essentials.
Review the customer price display and the applicable rules before changing checkout pricing.
Check the requirements
Ask the provider to confirm applicable provincial and network rules, disclosure, receipts, and alternative payment methods. Do not assume that relabelling a surcharge changes its treatment.
Plan the customer experience
Ensure advertised prices, checkout screens, signage, and receipts agree. Staff should explain the arrangement accurately and handle questions before payment.
02
Turn the review into a decision.
Use a short written checklist so important details are not lost.
Document the assumptions
Record the information used, what is confirmed, and what still needs an answer. Keep estimates distinct from the final agreement or production behaviour.
Ask for a complete scope
Identify the work, costs, responsibilities, dependencies, and ongoing support. Compare the whole arrangement instead of one attractive feature.
Verify the practical journey
Use an appropriate sample workflow to confirm that the chosen setup can do what the team needs. Financial and provider settings should be approved by the responsible party.
Sources reviewed September 8, 2026: FCAC merchant guidance ↗ . Provider products and terms can change; confirm the current proposal. No affiliation or endorsement is implied.
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