FOR FOOD & HOSPITALITY

Keep the order moving, from menu to payment.

Plan websites, ordering, and POS around the pace of a café, quick-service counter, or table-service restaurant.

Design around your service model.

A café counter and a dining room need different order and payment flows.

Cafés & quick service

Prioritise readable menus, rapid item entry, modifiers, order handoff, tips, and receipt preferences. Check how busy-period orders reach preparation staff.

Table service

Review table organisation, staff order ownership, courses where needed, split bills, tableside devices, and the route to the kitchen. Confirm the exact features on the proposed restaurant plan.

Takeaway & online orders

Agree pickup timing, item availability, customer notifications, order acceptance, and refunds. Check whether online orders enter the same system or need a separate operational step.

Food trucks & pop-ups

Consider portable power, connectivity, weather exposure, device charging, and backup procedures. Verify supported offline behaviour rather than assuming orders and card payments work identically without a connection.

The menu is part of the system.

Useful menu preparation saves time during setup and makes everyday changes easier.

Items & modifiers

Organise categories, sizes, additions, substitutions, and pricing. Test realistic combinations so staff do not need workarounds during service.

Preparation routing

Map which orders reach which printer or display. Verify timing, cancellations, changed items, and what happens when a device is unavailable.

Availability & changes

Decide who updates prices and marks an item unavailable. Confirm whether updates reach your website and ordering channels automatically or require separate changes.

Close-of-day reporting

Agree the reports managers need for sales, refunds, tips, and payment totals. Your accountant or responsible adviser should confirm treatment of financial and tax information.

Support the next visit.

A connected presence helps customers choose you before they reach the counter.

Website & discovery

Keep location, hours, menus, contact details, and booking or ordering routes easy to find. Plan how seasonal menus and special opening hours will be maintained.

Social & local campaigns

Build content around the experience, menu, and occasions you can serve. Coordinate offers with capacity and availability, and use approved imagery and claims.

Launch preparation

Bring a current menu, service model, floor or counter layout, required devices, existing providers, and peak trading periods. We use these to scope setup, training, and a sensible changeover.

Before you decide.

Can online orders go directly to the POS?

On supported systems and plans. We confirm ordering platform, menu sync, printer or kitchen routing, and cancellation behaviour before recommending a connection.

Do we need handheld devices?

Only if they improve your service model. We compare the operational benefit with equipment, software, connectivity, and training costs.

KEEP EXPLORING

The rest of your business matters, too.

EXPLORE THE GUIDE