Website & marketing
Describe the affected page, form, campaign, or content item, what you expected, and when the issue started. Include the public page address where relevant.
FIND THE RIGHT HELP
A clearer route when you need support.
Contact [email protected] for help with work delivered by our team. For payment authorisation, settlement, or an urgent terminal issue, use the provider support contact in your agreement or device.
01
Tell us enough to route the request.
Include a business name, the service involved, and a short description. Do not include passwords, full card numbers, or banking details.
POS setup & equipment
Provide the model, general error message, and whether the issue affects one device or the whole location. The payment provider handles its account, authorisation, and settlement decisions.
Project or scope questions
Refer to your proposal or enquiry reference and explain the change or clarification needed. Support hours, response commitments, and included maintenance are defined in your agreement.
02
Before changing a live system.
A short description of the situation helps the appropriate team choose the next step.
Record the symptoms
Note the time, affected function, error text, and recent changes. Keep customer or payment information out of screenshots sent through ordinary email.
Use the agreed escalation
Follow your provider instructions for payment incidents. Contact our team for implementation or service-scope questions.
Keep access secure
Do not share credentials in the website form or email. Agree an appropriate access method if troubleshooting requires it.
Useful answers.
Do you provide 24/7 support?
No universal 24/7 commitment is advertised. Availability and response commitments depend on the provider and your service agreement.
Can I use Business HQ for live records?
The public Business HQ demo is a sample-data preview. It is not a production customer-account system.