Request journey
Appropriate timing, review destination, QR card or supported message flow. We review your current setup, agree the required outcome, and identify the information your team needs to supply. The final scope separates essential work from optional additions.
Business process
Who sends requests, how staff handle feedback, and who approves public replies. We review your current setup, agree the required outcome, and identify the information your team needs to supply. The final scope separates essential work from optional additions.
Integrity
No fabricated reviews, purchased praise, or promise of a particular rating. We review your current setup, agree the required outcome, and identify the information your team needs to supply. The final scope separates essential work from optional additions.